Physician - Administration

Hawai'i Health Systems Corporation (HHSC), East Hawai'i Region, seeks a Medical Director to lead physician services across Hilo Benioff Medical Center and East Hawaii Medical Group (EHMG). The role covers inpatient and outpatient care: hospital-based services, urgent care, behavioral health, surgical and specialty clinics.

The Medical Director reports to the Regional Chief Physician Executive and works alongside the Regional CPE to manage the medical group and lead medical care across East Hawai'i.

The role is accountable for high-quality, patient-centered care, operational excellence, provider engagement and management.

KEY RESPONSIBILITIES

Clinical and operational leadership

• Lead assigned inpatient and outpatient service lines, including strategic planning, operational performance, and physician leadership development.
• Partner with operational and nursing leaders to deliver efficient, accessible, high-quality care.
• Ensure compliance with regulatory and accreditation standards, including CMS Conditions of Participation and Rural Health Clinic (RHC) requirements as applicable.

Quality and patient safety

• Lead quality improvement initiatives, clinical pathway development, and performance metric tracking in both inpatient and outpatient settings.
• Use quality, utilization, and patient experience data to set priorities and measure results.
• Partner with Medical Staff Services on peer review and professional practice evaluation.

Provider leadership

• Supervise and support employed physicians and advanced practice providers (APPs).
• Participate in provider recruitment, onboarding, mentoring, and performance evaluation.
• Align contracted hospital-based provider groups with the medical group on quality, throughput, and coordination.
• Model excellence in patient experience, communication, and clinical decision-making.
• Build a culture of accountability, teamwork, and continuous improvement.

Epic optimization

• Champion Epic across inpatient and outpatient settings, including MyChart and EpicCare Link, to improve the patient and provider experience.
• Partner with informatics, IT, and quality teams to use Epic for population health, scheduling, and care coordination.

Strategy and partnerships

• Work with the Regional Chief Physician Executive, Regional Chief Administrative Officer, Regional Chief Operating Officer, and senior leadership to align hospital and clinic operations with system goals.
• Contribute to strategic planning for service line growth and care model redesign.
• Engage community partners, payers, and referring providers to support access and continuity of care.